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FAQ |
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Also see the
Online Manuel
- How
do I get started?
- How
long does it take to get completely set up?
- What
is in the Welcome E-Mail?
- Will
I have 24-hour access to my web site via FTP/TELNET(SSH)/POP?
- What
is the backbone connection speed of Ark Webs.com's servers?
- Do
you offer service outside the U.S.?
- What
is a Virtual Domain?
- Who
is the InterNIC?
- Can
I access my domain address with or without the
"www"?
- Do
you offer dial-up Internet access?
- Do
you handle the domain registration process?
- Can
I transfer an existing domain to your servers?
- How
long does it take before my domain name is active?
- How
do I transfer files to my web site?
- Will
I have unlimited access to update my pages?
- Can
I use my account for commercial purposes?
- How
long does it take to set up a new account?
- Can
I subdivide my space and resell it?
- Can
I register additional domains to point to a subdirectory of my
main domain?
- Can
I have additional domains pointing to the same main page of my
domain?
- Are
3rd level domains available (anyname.mydomain.com)?
- How
do I get started? Top
It couldn't be easier.
Sign Up Right Now: Simply, click the "Sign
Up Now" Button on the left, and complete the entire
form right now online. Your account should be activated within
8 hours (usually faster).
Payment: You will be able
to pay via any major Credit Card. If you need to pay with a money order, simply
let us know by emailing Billing-Dept@arkwebs.com. That's it!
- How
long does it take to get completely set up?
Top
Once you register, you should receive your welcome e-mail
within 24 hours (usually a lot sooner). This e-mail will give you all the info on
accessing your control panel, technical support, FTP info, and all the other
important hosting information. If you are getting a new domain
name, it takes it 24 - 72 hours to propagate across the
internet.
- What
is in the Welcome E-Mail? Top
This e-mail will give you all the info on accessing your
control panel, technical support, FTP info, and all the other important hosting
information.
- Will
I have 24-hour access to my web site via FTP/SSH(Enctypted
TELNET)/POP? Top
Yes. You can have full, unrestricted access via FTP and/or
SSH(ENCRYPTED TELNET, one time setup fee may apply for SSH)
and to your POP e-mail account 24 hours a day, around the
world.
- What
is the backbone connection speed of the Ark Webs.com's
servers? Top
Ark Webs.com has some of the fastest and most reliable servers
on the net. Ark Webs.com has a redundant T-3 backbone
connection for our servers, to ensure that your site is always
up and always fast loading.
- Do
you offer service outside of the U.S.?
Top
Yes, we currently service clients in more than 25 countries,
and we can host any foreign domain extension.
- What
is a Virtual Domain? Top
A Virtual Domain means having your own domain name (http://www.your-name.com)
without having to install expensive server hardware and
software. With a Virtual Domain, you utilize our server's
storage space, however you are still professionally
represented via your own personal Internet web address domain
name (www.your-name.com) and by your own personal e-mail
address domain name (you@your-name.com).
- Who is
the InterNIC
Top
The InterNIC is an independent organization responsible for
holding the registration and routing of Internet domain names.
Without these people it would be virtually impossible to
maintain sanity on the Internet.
- Can I
access my domain address with or without the
"www"?
Top
Yes, you will be able to access the domain address with or
without the "www" in front of the domain name.
Example: [http://www.your-name.com] or [http://your-name.com]
is acceptable, whichever you prefer.
- Do you
offer dial-up Internet access?
Top
No, we do not offer this service.
- Do
you handle the domain registration process for .com, .net and
.org domains? Top
Yes. Once your account is paid for, we handle the entire
domain registration process - AT NO COST TO YOU OF COURSE.
Please DO NOT submit a registration or modification template
to the InterNIC as this will only delay the process.
- Can
I transfer existing domain name to your servers?
Top
Yes, just be sure to specify that you are requesting a
transfer and NOT a new domain. You should keep the service
with your current provider while waiting for InterNIC to
complete the transfer process. We will provide you with a
temporary IP address so you can mirror the site on our server.
All email and web pages will still be accessed from your
current site. When InterNIC announces the completion of the
transfer there is a 72 hour propagation period where visitors
could go to either site. At the end of the 72 hours you should
contact your previous host to have them delete the old domain
from their records and update their DNS record. If you use
this same provider for your Internet access you will not be
able to access your domain site until they update their DNS.
- How
long does it take before my domain name is active?
Top
Once the InterNIC announces that your domain name has been
registered (or transferred, if applicable), it usually takes
about 72-hours before it is active. All Internet providers
must update their records (DNS tables) to reflect the new
site's location.
- How
do I transfer files to my web site ? Top
Files must be transferred to the web server via File Transport
Protocol (FTP). If you need FTP, mail, or other Internet
software, visit Shareware.com.
Shareware.com is a source for the latest Internet applications
with ratings and reviews to help you decide which application
is best suited for your needs. An FTP
tutorial is also available for beginner users who may not
be familiar with FTP.
- Will
I have unlimited access to update my pages ? Top
You have unlimited access via FTP 24-hours a day. As such, you
can create and maintain your web pages on your own computer
and upload files to your web site at your leisure.
- Can
I use my account for commercial purposes ? Top
Yes, you can use your account for commercial purposes. The
World Wide Web has become the most efficient and
cost-effective means of making information available to the
users of the Internet community and we encourage our customers
to utilize such an enormous medium
- How
long does it take to set up a new account ?
Top
New accounts are generally set up within 24 hours or less
(mostly less) from the
time we receive your order. Once an account is set up an
activation notice will be sent to you via email including your
user-ID, password, and FTP hostname. You can begin uploading
files to your new web site immediately. Domain account users
will be given a temporary URL to access their site via the web
prior to the completion of either domain registration or
domain modification.
- Can
I subdivide my space and resell it? Top
Yes, we do allow you to create subdirectories which you can
use to offer friends or clients space as long as its within
our policy guidelines.
- Can
I register additional domains to point to a subdirectory
within my main domain? Top
Yes,
Top Level SubDomain (domain.com
pointing to subdirectory of your main account) is available on
the Cpanel servers. You can purchase a domain name at christian-domains.com
(or any registrar of your choice). Once you get your domain
name you will need to fill out a Web Support ticket (http://awhelpdesk.com/index.php?department=4
) and request that we add your new domain name to the DNS
tables for the server. You can then set up the additional
domain through your Cpanel control panel.
- Can
I have additional domains pointing to the same main page as my
main domain? Top
Yes, please
fill out a Web Support ticket (http://awhelpdesk.com/index.php?department=4
).
- Are
third level domains available (anyname.mydomain.com)?
Top
Yes, We can give you a third level domain name such as
yourname.hostingcheck.com or if you have an existing domain
with us anyname.yourdomain.com. Sub
Level SubDomain (something.domain.com pointing to
subdirectory of your main account) for your account -
available with Cpanel servers only. The number of Sub Level
SubDomains available depends on which plan you choose..
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